Stop chasing five tradesmen for one property. We handle reactive call-outs, end-of-tenancy refurbs and planned works for landlords and letting agents - with one number and one invoice.
Accreditations
The service
Landlord maintenance is a different game from one-off domestic work. You need speed, clear paperwork, photo evidence, a tradesperson who can talk to your tenant without making the situation worse, and one invoice that makes sense to your accountant. That's the service.
What happens if you wait
Reactive maintenance left to fester turns minor jobs into deposit-eating, court-risking ones. The Renters' Rights agenda and Awaab's Law have raised the stakes - slow damp and mould response is now a legal exposure, not just a tenant complaint.
Reports of damp and mould now carry statutory response timeframes. A landlord who can't show prompt investigation and remediation is on the wrong side of the law and the regulator.
An end-of-tenancy refurb that takes a month because three separate tradespeople won't coordinate is a month's rent gone, plus interest on the mortgage, plus council tax.
Cosmetic 'fair wear and tear' arguments collapse if you can't show before/after photos and itemised costs. Proper documented work avoids most of them entirely.
Our process
We set you up with direct contact, agreed call-out rates and your portfolio details on file so the next call is fast.
When a tenant reports an issue, we triage by phone, attend within an agreed window, and report back to you (and the tenant) with what's happening.
Photo evidence before, during and after. Itemised invoices. Material costs visible. No vague 'labour' line items.
We treat tenants the way we'd want our own family treated - clean shoes, calm conversation, work scheduled around them where possible.
Multi-trade refurbs delivered in days, not weeks. One project manager, one schedule, one invoice - back on the rental market fast.
Why homeowners choose us
One number, one team, every trade. No more juggling five Whatsapps for one flat.
Photo evidence, itemised costs, dated reports - ready for selective licensing, deposit schemes and tribunals.
Fast, documented damp and mould response - the bit landlords are most exposed on right now.
Multi-trade refurbs delivered in one schedule. Less voided rent, fewer mortgage months lost.
Calm, respectful, clean. We've never been the reason a tenant has left a property.
Fixed quotes where possible, itemised labour and materials always. The line items make sense to your bookkeeper.
Deep detail
Landlord maintenance isn't a separate trade - it's the same trades, run differently. Speed, documentation and tenant management are what differ.
Registered in England & Wales — Company No. 16298499. £5 million public liability cover on every job, plus a 12-month workmanship guarantee across every trade.
Talk to GaryTenant-reported issues are triaged on the phone (often we can resolve simple things - re-pressurising a combi, finding a stopcock - over the phone in minutes). Real issues are attended within an agreed window, with the tenant and you both updated. Common reactive jobs: leaks, blocked drains, broken locks, lost keys, broken extractor fans, damp and mould reports, broken windows, dropped doors, no hot water (we triage and bring in a Gas Safe partner where boilers are involved).
Standard refurb scope: full clean, decorate (mist + two coats on walls and ceilings, woodwork as needed), make-good any plaster damage, replace blown sockets and switches, replace broken handles and seals, deep-clean bathroom and kitchen, replace tired silicone, rebed loose tiles, replace any failed flooring sections. Lock change to fresh keys for the new tenant. Photo evidence of every item - ready for the deposit scheme. We deliver these in 3–7 days for a typical 2-bed, instead of the 3–4 weeks landlords often lose to uncoordinated tradesmen.
Damp and mould reports are now legally time-sensitive for social and increasingly private landlords. We attend, diagnose properly (most reports are condensation, not rising damp - but a few are serious), treat the mould safely, fix the cause (ventilation, insulation, external defect, leak, DPC), and provide a dated written report you can put on file. That documented chain is what protects you from regulatory and legal exposure.
Annual external inspections - roof, gutters, downpipes, pointing, render, paintwork, gate and fence hardware. Cyclical interior redecoration. Pre-let snagging. These planned cycles cost far less than reactive emergencies and protect the long-term value of the property.
We're not a gas engineer or registered electrician - but we work alongside trusted local Gas Safe and NICEIC-registered partners for boiler servicing, EICR remediation works and similar. That means after an EICR you can hand us the remediation list and we'll handle the building works (chasing, plastering, decoration) around the electrician.
FAQ
Still unsure? Send us a message or call 07966 442128.
Yes. Landlords on our priority list get reactive call-outs prioritised over general bookings, direct contact with Gary, and agreed call-out rates so there are no surprises on the invoice.
Yes. We work with most major letting agents across Teesside. Itemised invoices, photo evidence, dated reports - ready for the agent's management system.
A typical 2-bed end-of-tenancy refurb is 3–7 working days from key-handover, depending on scope. We schedule it as a single multi-trade project, not five separate visits.
Yes. We attend promptly, diagnose properly, treat the mould, fix the cause and provide a dated written report so you have the documented response on file.
Yes - we routinely arrange access, agree appointment windows and report back to the landlord. We treat tenants the way we'd want our own family treated.
Yes - before/during/after photos on every job, itemised labour and materials on every invoice. This is the bit that protects you in deposit disputes.
No, we're not Gas Safe registered. We partner with trusted local Gas Safe engineers for boilers and gas appliances, and we handle the surrounding building work (e.g. damp, plaster, decoration) so you still get one project.
Yes - when the registered electrician produces an EICR with remedial items, we handle the building works around the electrical fix (chasing, plastering, decoration, joinery).
Yes. Annual external inspections, cyclical decoration, pre-let snagging - bundled across the portfolio. This is the cheapest way to manage a multi-property portfolio long-term.
Yes - landlord maintenance across the whole of Teesside, including Middlesbrough, Stockton, Thornaby, Ingleby Barwick, Redcar, Marske, Saltburn, Hartlepool and Darlington.
We answer every call. Honest advice, fair pricing, work that lasts.
Locksmith line: 24/7 · Other trades: by appointment· £5m public liability · Co. No. 16298499
